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You've Got to Fight for Your Rights to Get Good Customer Service
No matter how careful a consumer you are, sooner or later you will get stung with a product that doesn’t work, a fee you shouldn’t have to pay or a policy that simply doesn’t make sense.
The good news is that you can complain effectively, and get results. You just have to know how. You must:
Know Your Rights
Know What You Want
Don’t Be a Jerk
Remember: The Company’s Problems Are Not Yours
Carve Out Some Time
Get Names and Call-back Numbers
When in Doubt, Get It in Writing
Keep Moving up the Ladder