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Wear and Return? Not at Bloomingdale's

submitted on October 12, 2013 by HouTex in "Sales / Promotions"
According to a National Retail Federation survey, 65 percent of retailers reported that shoppers returned used clothing last year, costing the industry an estimated $8.8 billion. Eeek This is an illegal form of return fraud called "wardrobing," and stores find it difficult to resell such items if they’re soiled. So this year, Bloomingdale's is fighting back with a new "you wear it, you own it" policy.
Tired of customers returning used clothing, Bloomingdale's has begun attaching chunky, 3-inch black plastic tags to dresses costing more than $150 and leaving them on after their sale.

The special "b-tags," as they are called, are attached to visible places like the front bottom hemline to make them difficult to hide when the item is worn. Once the black plastic tag is removed, the garment cannot be returned.

They will not accept merchandise that has been worn, washed, damaged, used, and/or altered. Online shoppers are alerted on the item’s details tab that the product will arrive tagged. (Bloomingdale's is owned by Macy's.) Other stores have tried to minimize fraudulent returns with tracking, but so far none of them have announced any return policy changes as strict as this. Victoria’s Secret is one retailer that has used a return database to identify customers to refuse by analyzing their return patterns.
Department stores have a higher return rate than other retailers and have been more susceptible to fraud. Not only do they typically have more permissive return policies, they also carry high-fashion evening wear that is more prone to one-time use for special occasions.

1. Do you think this is a fair policy?
2. Would this policy affect whether you shop at Bloomingdale's?
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  • 183738
    10 7 2
    Posted by roxytang on October 12, 2013
    [reply] 2 0
    Good for Bloomingdales. Years ago I worked the return desk at Old Navy. You would not believe the audacity of some customers who would try to return items that were very obviously worn. Some items had stains or would smell like cigarettes or pets. It was frustrating that there was nothing in our policy to prevent these customers who were definitely abusing the system from getting store credit.

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