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Walgreens Coupon Policy Changes - Is This the Last Straw for Many Customers? (Poll)

submitted on May 31, 2014 by HouTex in "Stores / Merchants"
After all the previous complaints about Walgreens - no stock for advertised specials and wrong or just plain high prices - the recent policy change regarding coupons may well be the last straw for many shoppers. After finding major price discrepancies and receiving unbelievably poor service over prescriptions not ready for hours after the promised pickup time, I personally do not get anything from Walgreens anymore except free photo offers.

The biggest impact will be for shoppers who use a coupon in combination with a BOGO offer, here is part of the new policy:
For offers when multiple items are purchased and additional items are free (buy 1 get 1 free; buy 2 get 1 free, etc.), the number of coupons applied to that offer cannot exceed the number of items required in the "buy" portion of the offer.
Coupons may not be applied against any free item received in any offer.

Walgreens shall not accept "free product" internet printed coupons.

Total store offer/ coupons cannot be combined, i.e., 20% off your whole purchase (circular coupon), Seniors Day, Friends and Family, Veterans Day, employee discount, etc.
Complete text of their posted policy is here -

In addition, it appears that, instead of adjusting the price down when a coupon exceeds the value of an item (making it free), they simply will not accept those coupons at all.
Walgreens has not offered any explanation as to what prompted the changes. But some couponers are speculating that simplifying the policy is probably easier than training cashiers on every nuance of every coupon scenario. Some cashiers may get confused when presented with a coupon on a free item, and some may not understand the concept of adjusting down a coupon, or even know how to do it. So why not eliminate those problems by eliminating these coupon scenarios altogether?

It might streamline things, but it certainly doesn’t endear Walgreens to customers whose patience has already worn thin. In the past year alone, Walgreens has come under fire for not being able to keep sale items in stock, for sloppy and deceptive pricing, and for just plain high prices.

Read more about coupon policy changes here -

Sale items out of stock -

Walgreens sued over pricing -

High prices -

1. Does this change affect your opinion of Walgreens?
 Yes, I will shop somewhere else.
 No, I will shop there anyway.
 I had quit shopping there before this happened.
 or See Results 

  • 198562
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    12 11 2
    Posted by clover on May 31, 2014 [reply] 0 0
    Thanks for the Heads-Up!

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