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Toyota to offer at-home pickup and free rental cars during recall repairs

submitted on February 26, 2010 by equipurple in "Sales / Promotions"
Toyota Motor said Wednesday it will offer free at-home pickup of vehicles covered by the national safety recall, pay for customers' out-of-pocket transportation costs and provide drivers free rental cars during repairs.

The deal — costs to the company weren't specified — was initially announced as part of an agreement between Toyota and New York Attorney General Andrew Cuomo. But hours later under questioning during a congressional hearing in Washington, a senior Toyota executive said the company was extending the same benefits nationwide.

Cuomo announced Wednesday that Toyota and Lexus dealers will offer services such as at-home pickup and return of customers' recalled vehicles and free rental cars during repairs. The services will be tailored to the needs of each customer.

In Washington, the chairman of the House Oversight and Government Reform Committee, Rep. Ed Towns, D-N.Y., asked whether Toyota would pay the same costs for other customers.

"Are you doing this just in New York?" Towns asked.

"No, this is happening nationwide," said Yoshimi Inaba, president of Toyota Motor North American and CEO of Toyota Motor Sales, U.S.A., Inc.

  • 53845
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    Posted by orangearrows on February 26, 2010
    [reply] 3 0

    Seems like they started taking it a little more seriously now
  • 53911
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    Posted by emma123 on February 26, 2010
    [reply] 5 0
    I checked before i posted the same topic but i didn't see this. Mr Green but i think admin took care of duplicate.

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