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orangearrows
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Top Response Times from the Top 100 E-Retailers

submitted on June 13, 2011 by orangearrows in "Stores / Merchants"
Call response time

BEST - Sierra Trading Post - 6 seconds
WORST - Barnes and Nobles - 8 mins

Email response time

BEST - Office Depot - 48 minutes
WORST - Crate and Barrel - 4 Days +




Read more here > http://blog.stellaservice.com/.....retailers/

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  Comments
  • 116451
    clover
    professor
    1 6 7
    12 11 2
    Posted by clover on June 13, 2011
    [reply] 1 0
    Interesting! Thanks for sharing! I am surprised on some of these especially Kohls! I have never had to call them though because I have one three miles from my house.
  • 116562
    YanBz
    admin
    Posted by YanBz on June 15, 2011
    [reply] 1 0
    These are very interesting numbers. Thanks for sharing!
  • 116564
    honesta
    master
    Posted by honesta on June 15, 2011
    [reply] 1 0
    STP #1 - awesome.

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