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siggy38
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Top 10 Companies With Great Customer Service

submitted on January 21, 2011 by siggy38 in "Stores / Merchants"

When you have a problem with a company, how often are you satisfied with their customer service?

Recently a survey by the National Retail Foundation and American Express came up with a list of the top 10 companies.

Shoppers nationwide were asked to name the retailer they think is best when it comes to customer service.

So which companies did they say really put customers first?

The findings, in order:

1. Zappos.com
2. Amazon.com
3. LL Bean
4. Overstock.com
5. Land's End
6. JCPenney
7. Kohl's
8. QVC
9. Nordstrom
10. Newegg

Read more here: http://www.nrf.com/modules.php.....sp_id=1067
     

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  Comments
  • 98114
    siggy38
    deity
    2 11 9
    12 9 2
    Posted by siggy38 on January 21, 2011
    [reply] 5 0
    View complete list of winners (PDF file) here: http://www.nrf.com/modules.php.....sp_id=5910
  • 98157
    CouponNut
    deity
    23 14 8
    12 10 2
    Posted by CouponNut on January 21, 2011
    [reply] 5 0
    I'd like to add HSN, fabulous service!
  • 98206
    deby32953
    professor
    Posted by deby32953 on January 22, 2011
    [reply] 5 0
    Kohls is great but JCP 1-800 has been really nasty to me in the past...when I try to use the $10 off like 10x!
      98214
    • pablos17
      deity
      2 4 6
      10 8 2
      Posted by pablos17 on January 22, 2011
      [reply] 4 0
      I work at JCP and will pass it on that they need to step it up and always make sure the customer is happy. That's just not acceptable.
    • 98247
    • CouponNut
      deity
      23 14 8
      12 10 2
      Posted by CouponNut on January 22, 2011
      [reply] 3 0
      While you at it pablos, ask about taking the 15% off coupons with the $10 or $15 dollar off coupons, my JCP says they can't take both.
    • 98248
    • CouponNut
      deity
      23 14 8
      12 10 2
      Posted by CouponNut on January 22, 2011
      [reply] 2 0
      *you're, thank you!
    • 98374
    • pablos17
      deity
      2 4 6
      10 8 2
      Posted by pablos17 on January 22, 2011
      [reply] 2 0
      We allow it at our JCP. Just ask for an MOD (manager on duty) next time you have that problem.
    • 98464
    • CouponNut
      deity
      23 14 8
      12 10 2
      Posted by CouponNut on January 23, 2011
      [reply] 1 0
      I sure will, thanks for the tip pablos! Smile
  • 98267
    2kidsnuts
    professor
    10 8 2
    Posted by 2kidsnuts on January 22, 2011
    [reply] 4 0
    They take both at my JCP. Great customer service in my area!!
  • 98298
    HouTex
    admin
    Posted by HouTex on January 22, 2011
    [reply] 3 0
    It probably doesn't fit in this category, but I'd like to commend Restaurants.com for their customer service. It has been outstanding for us. If you have any problem with a dining certificate to a particular restaurant, they will gladly exchange or reassign it for you. No need to argue with the restaurant, just leave and call Restaurant.com and they will make it right for you.

    Also LivingSocial's customer service was great, too, when a local store refused to honor their deal recently. The deal site gave us an instant refund. So, of course, I would buy other deals from them.
  • 98340
    HouTex
    admin
    Posted by HouTex on January 22, 2011
    [reply] 1 0
    RoadRunner Sports and Sierra Trading Post also have outstanding customer service.
  • 98390
    onkarkulkarni
    professor
    9 4 4
    11 8 2
    Posted by onkarkulkarni on January 22, 2011
    [reply] 1 0
    It's s shame Macy's is not able to make this list being one of the largest retail chain in the nation. Not that they have great customer service to talk about. It has been mediocre at present to say the least.
  • 98599
    CouponNut
    deity
    23 14 8
    12 10 2
    Posted by CouponNut on January 23, 2011 [reply] 0 0
    Just got back from JCP, and thanks for the infor to get the discounts!

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