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emma123
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Overcharged by T-Mobile - Help!

submitted on October 4, 2009 by emma123 in "Stores / Merchants"
I ordered the below cell on phone.
http://www.buxr.com/deal/nokia.....arch/nokia

They charged me 19.99 + tax which was good.But when i checked my credit card statment i saw $50 more. After that i called Tmobile to get the refund of $50 but the sales representative said that we need to trace the call and make sure that it was 19.99 the day i placed order.
Is there any way i can tell them that it was on deal give me my $50 back. I am really p***** off the kind of servicing Tmobile is offering.
        

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  • 39793
    YanBz
    admin
    Posted by YanBz on October 5, 2009
    [reply] 1 0
    Emma, I changed your title to better catch attention

    Did you order it online or over the phone? Was the price $19.99 in the cart when you ordered it?

    Don't forget, you always have the option to dispute the transaction with the help of your credit card issuer if T-Mobile doesn't give you the deal or refuse to give full refund (with merchandise return)
  • 39807
    emma123
    professor
    1
    3 1
    Posted by emma123 on October 5, 2009
    [reply] 1 0
    First i ordered online it didn't go thru so i called them and ordered on phone.
    Ok i will do that if they don't refund my money.
    Thanks.
  • 39874
    jojo
    guest
    Posted by jojo on October 6, 2009 [reply] 0 0
    you can always return at a tmobile store to get full refund
  • 39905
    emma123
    professor
    1
    3 1
    Posted by emma123 on October 6, 2009 [reply] 0 0
    Even if i ordered on phone i can return the cell phone in the store.

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