Target Accused Of Not Giving Full Value On Coupons
submitted on August 25, 2010 by popquiz in "Stores / Merchants"
Back in June, Gunderson started noticing something strange when she shopped at Target. She wasn't getting the full value listed on some of her coupons.
I have this happen all the time too. Most of the time I'm so caught up with my kids with them being grumpy for having to wait in line so long that I don't even notice until later. I don't see how bringing your receipt back will help as you can't prove what the coupon said and they aren't going to go hunting for that coupon for you.
I just gonna say that too, how coming back helps? Does Target print out all the coupon discounts separately on the receipt? And if so, how do they find the coupon to match the discount?
This isn't the first time something like this has happened at Target. I recall years ago Target was cited for overcharging customers at the checkout. They were nickel and diming people left and right until the city cracked down on them
A nickel and and a dime here and there off one person doesnt really hurt and most people don't even notice or for a dime they're not going to fight for it, but when you're nickel and diming everyone at the register it all adds up an Target was making a lot of money on overcharges.
I recently had an experience where I had a coupon for $2 off 2 soy glade candles. The candles were clearanced to $1.48 each and the coupon only took $1.48 off, not $2.00. Not cool at all Target!!
Are you sure the fine print didn't have some disclaimer that you can't get off more than the price of the discounted product? I see that a lot on manufacturer coupons.
if the coupon was $2 off TWO candles, then u should have recvd the $2 off, even if they are clearanced @ 1.48 each,
if it was $2 off ONE & on sale 1.48 then no u would not get the $2 off.
That happened to me before with a coupon that was for a free product that was $6 , the cashier only took $1 off, but I checked my receipt there and I told the cashier about the mistake and he gave me the full discount.
More and more people have complained about this problem at Target, where the coupons are consistently scanned at less than face value. This happens most often with multiple item purchases, where the amount of the coupon exceeds the value of a simple item. For example, a coupon for $1 off 8 yogurts @ 39¢ each will scan at 39¢ (value of one item) instead of taking the $1 off all 8. Now it seems that Target has known about the problem for months, and done nothing to correct it.
Target Corp. for months has been shortchanging its customers who use certain manufacturers' coupons by crediting them for a fraction of their face value.
Minneapolis-based Target is calling it a computer glitch. Avid coupon users are calling it an outrage.
Target says it has been aware of the problem since August.
"We are aware that some coupons are not scanning for the full amounts," a spokesperson said. "We are aware of the issue and are diligently working on a fix for that and will implement it as soon as possible."
I wonder when the computer glitch will be fixed -- just last month a local newscast went to a store in my area and tried out coupons after consumers called their station. They've known since August and it's still not fixed? Almost makes you want to think it's more than a glitch...
This has been on the news a lot lately, and it's turning into bad publicity for them. I don't understand why they have a "glitch" when all the grocery stores can scan the coupons correctly, or what's taking them so long to fix it.
I did speak to the manager and she assured me that the computer was correct and that was the reason I did not purchase items. I wonder how the manufacturers feel about being defrauded since they are reimbursing more to Target than the actual discount applied to the consumer, I would think it would be illegal. Given that, the resolution of the glitch should be a priority for Target. As consumers we need to stay on them!
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