Hot or Not?
Shops Grapple with fallout from group coupons
Local shops nationwide are pulling in thousands of new customers with group coupons online, but the deals can sometimes work too well, turning marketing into a game of retail roulette.
Some of the nail salons, restaurants and other small shops that have sold the coupons have risked both new and existing business as they struggled to handle the surge in clients.
For Crystal Nail Salon in Chicago, ratings at web sites like Yelp.com tumbled as owner Phu Bui struggled to serve up the 5,100 manicure-pedicure combinations he sold in June for 65 percent off.
"All of a sudden it went over the edge of my expectations, so I'm a little overwhelmed," Bui says.
Have you used services that offer group coupons? How was the experience?