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Returns of online holiday gifts to hit record - electronics and clothing top the list

submitted on January 3, 2012 by HouTex in "Stores / Merchants"


While returns of holiday gifts bought online will hit an all-time high this year, that's not exactly bad news. UPS will be a big winner with all the additional shipping, and stores offering lenient return policies expect to get additional purchases and shoppers' loyalty in return.

After the holiday party comes the hangover for retailers: handling millions of returns this week.

With a Christmas season that has seen record e-commerce sales coming to a close, returns should hit an all-time high on Tuesday for United Parcel Service.

The delivery company expects to handle more than 550,000 returns on Tuesday, a record, and up almost 8% from a year earlier. Several other days during the first week of 2012 will also top half a million returns, UPS said.

Even when returns spike, that can be good news. If shoppers know they can bring products back to stores or mail them back to online retailers, they are likely to buy more from that retailer.

When consumers buy electronics online, they do not get a chance to try out the devices first. Categories with the highest percentage of returns will also include apparel and footwear. Such items are not easy to purchase online because they need to fit properly and require being tried on before consumers commit fully.

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    Posted by orangearrows on January 3, 2012
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    Lookout for returned items on the Clearance table. There are going to be some good deals coming out of those.
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    Posted by bemicmom on January 3, 2012 [reply] 0 0
    Deals on returned holiday items...but always check the items before purchasing. Smile
  • 138266
    Posted by HouTex on January 3, 2012 [reply] 0 0
    If you have returns to make AND you signed up recently for the free year of ShopRunner, you're entitled to free shipping on all your returns! Artistic

    Even for participating stores that don't offer free shipping for returns, ShopRunner offers pre-paid UPS/USPS returns labels. You can access these labels from the Track Shipments & Returns page on

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