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HouTex
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Retailers with the Worst Customer Service (Poll)

submitted on April 3, 2013 by HouTex in "Stores / Merchants"
According to the American Customer Satisfaction Index, customer satisfaction improved overall in the last quarter of 2012. But the retailers rated "worst" are no newcomers to the list.
Some of the companies that failed to impress consumers in 2012 have struggled to satisfy customers for years. Safeway, which had among the lowest scores among all retailers, has underperformed in customer satisfaction every year the past 10 years.

The following 9 retailers were rated the worst:

9. Walgreens
8. TJX Companies (T.J. Maxx, Marshalls and HomeGoods)
7. The Gap
6. Supervalu (Save-A-Lot, Albertsons, Jewel-Osco and Shop 'N Save)
5. Sears
4. CVS
3. Safeway
2. Netflix
1. Walmart

Read the details at http://www.usatoday.com/story/.....e/1991519/




Take the Poll - do you agree or disagree?
1. Walgreens
 Yes, I had the same experience.
 No, I had no problems.
2. TJX Companies (T.J. Maxx, Marshalls and HomeGoods)
 Yes, I had the same experience.
 No, I had no problems.
3. The Gap
 Yes, I had the same experience.
 No, I had no problems.
4. Supervalu (Save-A-Lot, Albertsons, Jewel-Osco and Shop 'N Save)
 Yes, I had the same experience.
 No, I had no problems.
5. Sears
 Yes, I had the same experience.
 No, I had no problems.
6. CVS
 Yes, I had the same experience.
 No, I had no problems.
7. Safeway
 Yes, I had the same experience.
 No, I had no problems.
8. Netflix
 Yes, I had the same experience.
 No, I had no problems.
9. Walmart
 Yes, I had the same experience.
 No, I had no problems.
10. Did you have poor customer service with a retailer not on the list?
 Yes. (Tell us about it in comments.)
 No, the list includes all that I found.
 or See Results 

              

Favorite
  Comments
  • 172454
    YanBz
    admin
    Posted by YanBz on April 3, 2013
    [reply] 2 0
    That cartoon gave me a smile Smile
  • 172480
    2kidsnuts
    professor
    10 8 2
    Posted by 2kidsnuts on April 4, 2013
    [reply] 2 0
    I can't believe CVS is on the list. I think they are the best most efficiant and caring pharmacy and staff. Although my CVS is smaller and is in a suburb so maybe that is why.
  • 172511
    CouponNut
    deity
    23 14 8
    12 10 2
    Posted by CouponNut on April 4, 2013
    [reply] 1 0
    Blockbuster by mail is so bad they will hang up on you when you have a problem and that definetly don't solve anything!
  • 172518
    laaya
    professor
    1 1 2
    11 8 2
    Posted by laaya on April 4, 2013 [reply] 0 0
    I have no idea why Walmart is here, they accepted all my returns when ever i like even though i lost my bill.

    Walgreens, i had a some experience with them. But, finally it ended up with Giftcard. Mistake was mine loosing reciept Smile

    Sears, terrific. You have die to reach their customer support. 1 day in-store representative tried reaching them and no luck for more than hr. Finally i left the store

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