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mooncow728
professor
1 1
12 6 1
Hot or Not?
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Problems with SaveMore.com (poll)

submitted on December 31, 2011 by mooncow728 in "Stores / Merchants"
I purchased this deal: http://www.buxr.com/deal/savem.....4#comments on the 7th of December and have still not been able to redeem it. I get a 404 error every time I try. I've tried contacting the company by phone (left messages) and e-mail to no avail. On Facebook they keep telling people (for 10 days now) that it will be fixed within 24 hours but it hasn't

Now after my problems I started looking around a little more and have found that many people have problems with these deals. Either they never receive them or they get the runaround for a long time before finally getting it several months late.

So that got me wondering if this is normal or if people just don't leave much positive feedback for the site.
1. If you have purchased from SaveMore.com before, did you receive your item?
 Yes I received it on time.
 Yes I received it after having to contact them.
 No I never received my item but got a refund.
 No I never received my item or a refund.
2. If you received your item later than they told you, how late was it?
 1 week or less
 1-2 weeks
 2-4 weeks
 1 month or longer
 Never received my item at all
 I've always received my items on time.
3. Have you had to contact customer service?
 Yes
 No
4. When you contacted customer service did they respond?
 Yes in a timely matter.
 Yes but it took a while.
 No
 N/A
5. What is your overall opinion of this website?
 Excellent (5 Stars)
 Very Good (4 Stars)
 Average (3 Stars)
 Poor (2 Stars)
 Very Poor (1 Star)
 So bad that I don't even want to give them 1 star (0 Stars)
 or See Results 

     

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  Comments
  • 137944
    clover
    professor
    1 6 7
    12 11 2
    Posted by clover on December 31, 2011
    [reply] 1 0
    Haven't ordered from them but it appears they are having problems. I hope you get it worked out!

    http://www.dallas.bbb.org/arti.....ecom-31488
      137952
    • mooncow728
      professor
      1 1
      12 6 1
      Posted by mooncow728 on December 31, 2011 [reply] 0 0
      That article sure covers it. They are not a good company.
  • 137945
    CouponNut
    deity
    23 14 8
    12 10 2
    Posted by CouponNut on December 31, 2011 [reply] 0 0
    File a dispute with you credit card company as not received upon purchase and now it seems the redemption date has expired.
      137954
    • mooncow728
      professor
      1 1
      12 6 1
      Posted by mooncow728 on December 31, 2011 [reply] 0 0
      I paid with my debit card since it was only a $6 purchase. I didn't think much of it at the time but I bet that's exactly what they want. If you can't dispute it then they can keep your money.
  • 137959
    psplove
    professor
    3 1 6
    11 9 2
    Posted by psplove on December 31, 2011 [reply] 0 0
    Please put the domain name as black-listed.. No one can post their dealS here in BUXR.
      137962
    • mooncow728
      professor
      1 1
      12 6 1
      Posted by mooncow728 on December 31, 2011 [reply] 0 0
      Well I'm trying to get a better understanding of the place. A few of their deals have been best deal of the day so I would assume numerous people have bought things from them here.

      I know it's a lot easier to make a complaint about a company then it is to leave good feedback so you never know. With the amount of complaints out there I assume that it is not a reputable company but I've been proven wrong in similar instances before.

      I assume Yan would like all the info before deciding to blacklist a company so I figured I'd set up this poll and help get more info for him to be able to make his decision.
  • 137961
    deathbynosleep
    teacher
    7 1 1
    Posted by deathbynosleep on December 31, 2011 [reply] 0 0
    I did the same...purchased something from them...then read reviews. I'll wait a little longer...then call my credit card company if the gift card does not arrive.
  • 137990
    josetring
    master
    Posted by josetring on January 1, 2012
    [reply] 1 0
    I got burnt with savemore once, never bought from them anymore. Stick to Groupon, Living Social and eversave. I thought I was the only one but thanks for bringing it up and discussing about it.
      138031
    • mooncow728
      professor
      1 1
      12 6 1
      Posted by mooncow728 on January 1, 2012 [reply] 0 0
      I've also used OnSale before for gift cards with no problems. It seems for every few reputable sites in a category, there are a few others that try to take advantage of the system and steal people's money.
  • 137991
    anand
    professor
    3 9
    10 9 2
    Posted by anand on January 1, 2012 [reply] 0 0
    I got couple of vases(TheVaseStore.net, PowerBalance band from savemore when i registered my 2 ids for the first time. Both are in use now
  • 138038
    mooncow728
    professor
    1 1
    12 6 1
    Posted by mooncow728 on January 1, 2012 [reply] 0 0
    SaveMore.com Costs Merchant Thousands, Accused of Running Scam Website - http://www.dailydealmedia.com/.....m-website/
      138058
    • laaya
      professor
      1 1 2
      11 8 2
      Posted by laaya on January 2, 2012 [reply] 0 0
      Bought burger king deal, got the confirmation. But, voucher will available from 23rd if Jan. This is too worst. For the first time I bought this and got this stupid reply. Never faced any issue w/ onsale deals. Savemore shoulf be banned Evil I am going to claim w/ my creditcard
  • 138071
    YanBz
    admin
    Posted by YanBz on January 2, 2012 [reply] 0 0
    Just three people took the poll, but there are more comments with feedback. Please, everyone who bought from savemore.com, take the poll so we could see how many people got affected
  • 138096
    clover
    professor
    1 6 7
    12 11 2
    Posted by clover on January 2, 2012 [reply] 0 0
    I just remembered that I did purchase the Chili's deal from this Buxr Deal:
    http://www.buxr.com/deal/savem.....or-7_78640

    I used it but it took a 1/2 an hour to get the Manager at my Chili's to approve it because she knew nothing about the promotion. She made it seem like she was doing me a big favor.
    I took the survey.
      138109
    • HouTex
      admin
      Posted by HouTex on January 2, 2012 [reply] 0 0
      A Chili's manager didn't know about their own $15 gift card? Eeek In this case, you did receive what you bought from savemore.com, right? How would the manager know you paid only $7 for it?
    • 138127
    • clover
      professor
      1 6 7
      12 11 2
      Posted by clover on January 2, 2012 [reply] 0 0
      In this case you had to print out the deal which clearly showed the pay $7 for the $15. It showed that it came from Corporate. It was annoying but worth the deal. It wasn't a gift card but a printed out deal.
  • 138135
    Melissa
    guest
    Posted by Melissa on January 2, 2012 [reply] 0 0
    I bought the Papa John's deal myself and it was an act of congress to get it. Needless to say I won't be using savemore anymore!
  • 138175
    YanBz
    admin
    Posted by YanBz on January 2, 2012
    [reply] 2 0
    Alright, looking at the poll results, less than 50% success rate is unacceptable for an online retailer. Adding SaveMore.com to the black list.
  • 138183
    anand
    professor
    3 9
    10 9 2
    Posted by anand on January 3, 2012 [reply] 0 0
    Given 1 star becz of getting their Vases and PowerBalance band after 2 months
  • 138249
    HouTex
    admin
    Posted by HouTex on January 3, 2012
    [reply] 1 0
    I have been keeping an eye on their Facebook wall for information. There are 39 new complaints in the last 3 hours, but one comment I thought might give you a tiny glimmer of hope to resolve your problem with SaveMore, mooncow728.

    This person finally got a response when dealing with them by email,
    ...just stopping by to say that while I have had a problem or 3 in the past, they were cleared up in a timely manner. I did stay polite, and gave them a reasonable amount of time to respond. They did so to my satisfaction and I appreciate it. just got my autozone card in the mail today! hang in there, go the email route, and hopefully they will be able to fulfill your requests too. I was/am truly surprised for a change!


    According to another source, they apparently also cheated the merchants, which would explain why buyers can't redeem their vouchers. See http://www.dailydealmedia.com/.....m-website/

    This article claims that
    According to unconfirmed online sources, SaveMore is at the end of a long chain of companies, all with debatable ties. It may be that SaveMore is owned by Augur Inc, which furthermore is owned by Doug Van Arsdale, the CEO of Lending.com and CEO of Credit Solutions of America. SaveMore’s CFO, Mona Cayard, is also the CFO of Lending.com and CFO of Credit Solutions of America. Credit Solutions of America is widely known for controversial settlements and is currently the subject of several pending lawsuits nationwide.
  • 138251
    HouTex
    admin
    Posted by HouTex on January 3, 2012
    [reply] 1 0
    This looks promising! Maybe your bank will work with you to get a refund - another person posted this on http://www.sitejabber.com/reviews/www.savemore.com
    Update: I asked my bank to help and sent several emails to help@savemore.com, I finally, after a month, received a full refund. I am not sure if they finally got to my email or my bank helped push it along, but thankfully it was resolved. I will not be using them again.
  • 138655
    HouTex
    admin
    Posted by HouTex on January 6, 2012 [reply] 0 0
    Since this topic was posted, I have tried several times to stop emails from SaveMore and remove my account. I have not been able to get rid of them! So far all I can do is label the emails as SPAM so that I don't get them in my inbox anymore. If anyone figures out how to remove an account with them, please post!
      138664
    • mooncow728
      professor
      1 1
      12 6 1
      Posted by mooncow728 on January 6, 2012 [reply] 0 0
      They do not have a policy that requires them to remove you when you request it. I can't remember exactly what it's called and don't have time to figure it out at the moment. There is also no way to remove your account. The only thing that I've read that may be helpful is that if you e-mail them nonstop and ask them to stop sending you things and to delete your account, it will eventually work. I don't know if it is really worth the effort though if they go to your spam box. Best of luck.
  • 138668
    orangearrows
    professor
    2 3
    7 1 1
    Posted by orangearrows on January 6, 2012 [reply] 0 0
    Did anyone post on www.Consumerist.com ?
      138676
    • YanBz
      admin
      Posted by YanBz on January 6, 2012 [reply] 0 0
      That is a great idea. I will shoot them an email tonight

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