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HouTex
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Online Retailers - The Fasted and Slowest Shippers + Customer Service Ratings

submitted on December 19, 2012 by HouTex in "Stores / Merchants"
With less than a week left until Christmas, shipping becomes the most important part of the online purchase. STELLAService recently evaluated shipping times from the past 6 months, and you might be surprised by the results. (from http://www.nasdaq.com/article/.....NJF6XdtUxU )

Out of the top 25 online retailers, they found that Staples and Zappos typically shipped faster than all the others, while HSN and Dell were the slowest.
these shipped the fastest :
1. Staples.com, 1 day and 16 hours
2. Zappos.com, 2 days
3. OfficeMax.com, 2 days and 1 hour
4. Amazon.com, 2 days and 20 hours
5. OfficeDepot.com, 2 days and 22 hours
6. Newegg.com, 3 days and 5 hours
7. Walmart.com, 3 days and 17 hours
8. Store.Sony.com, 3 days and 18 hours
9. Store.Apple.com, 3 days and 22 hours
10. Gap.com, 4 days

these shipped the slowest :
1. Dell.com, 7 days and 4 hours
2. HSN.com, 7 days and 4 hours
3. Overstock.com, 6 days and 1 hour
4. Target.com, 6 days
5. QVC.com, 5 days and 22 hours
6. Williams-Sonoma.com, 5 days and 17 hours
7. JCPenney.com, 5 days and 2 hours
8. Macys.com, 5 days and 2 hours
9. BestBuy.com, 5 days
10. LLBean.com, 4 days and 19 hours


STELLAService maintains a pretty handy site for shoppers. The independent company measures the customer service of thousands of stores and objectively evaluates every part of the shopping experience to provide monthly benchmarks like these posted at http://www.stellaservice.com/b.....ccessories where you can see that for November 2012 Zappos and LLBean were tops in phone support, while Zappos and Victoria's Secret were the best with shipping and returns.

You can enter a store name in the search field to see complete reviews, store contact information, and service rating on any store page like http://www.stellaservice.com/profile/Zappos.com/
                    

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  Comments
  • 165869
    mooncow728
    professor
    1 1
    12 6 1
    Posted by mooncow728 on December 19, 2012 [reply] 0 0
    I use ShopRunner and Amazon Prime a lot and it seems they ship things out faster. I know with my Prime if the item is only a state away I get it the next day most of the time. It's nice that they rush orders out faster when you use a quicker shipping speed.
  • 165872
    2kidsnuts
    professor
    10 8 2
    Posted by 2kidsnuts on December 19, 2012
    [reply] 1 0
    I would add Aero to the slow list too.
  • 165884
    CouponNut
    deity
    23 14 8
    12 10 2
    Posted by CouponNut on December 20, 2012 [reply] 0 0
    Actually I'm never in a hurry to have anything shipped.
  • 166104
    fleurette
    learner
    2
    Posted by fleurette on December 25, 2012 [reply] 0 0
    A huge thumbs down to Home Depot for shipping. I ordered four items on the 12th. The last one didn't arrive until Christmas Eve at 5pm. (Came from California.). Also, HD return policy clearly states online purchases can be returned to the store, but packing slips arrived saying HD stores will not accept return of any merchandise bought online.

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