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DebsFreebies
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Groupon users revolt against FTD deal

submitted on February 13, 2011 by DebsFreebies in "Member's Lounge"
A day after Groupon offered $20 off of $40 worth of flowers and gifts from FTD, users are calling the deal a scam.

The coupon, which nearly 3,300 people bought, directed buyers to a special FTD website — FTD.com/groupon — to take advantage of the offer. The problem, users said, was that prices were higher than on the regular website, effectively diminishing the value of the deal.

In fact, it appeared that a Valentine’s Day bouquet would cost more if users redeemed their Groupon.

http://chicagobreakingbusiness.....-deal.html
 

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  • 103919
    roxytang
    professor
    2
    10 7 2
    Posted by roxytang on February 13, 2011
    [reply] 1 0
    More bad press for Groupon. First the Super Bowl commercial, and now this. As a merchant, I will never sign up my business with Groupon again.
      103924
    • DebsFreebies
      professor
      2
      10 5 1
      Posted by DebsFreebies on February 13, 2011
      [reply] 1 0
      I read your comments about it...so sorry Sad
  • 103927
    YanBz
    admin
    Posted by YanBz on February 13, 2011
    [reply] 1 0
    Roxy, tell us about it. I remember seeing you mention in comments that you signed up to Groupon for your restaurant. Please share some details how it went.
      103944
    • roxytang
      professor
      2
      10 7 2
      Posted by roxytang on February 13, 2011
      [reply] 4 0
      I offered a deal for $15 of fare for $7 for my restaurant. We sold about 500 Groupons. The restaurant receives $3.50 for every Groupon sold, but for the most part, people are spending the bare minimum. It costs me between $4-$5 to put out $15 of food, so when I'm only getting $3.50 back, it's not a big help to business. I'm not sure how many customers are new customers, so my hope is that we've gained some new fans.
      Secondly, and hopefully everyone sees this, when you get a discount on your check at ANY restaurant, you need to tip on the original price of your check. I gave the example on a different Groupon topic, but my servers are frustrated because a customer who had a $20 check would have it discounted to $5 with their Groupon and then leave $2. That's a great tip if your check was originally $5, but it's a 10% tip on that original $20. I could go on forever about server and customer etiquette, but I'll spare everyone.
      I'm sorry about being long-winded and hope I didn't offend anyone.
    • 103959
    • YanBz
      admin
      Posted by YanBz on February 14, 2011
      [reply] 2 0
      Sorry to hear it and thank you for sharing. Unfortunately you are not alone. I remember reading a similar story some time back.
    • 103986
    • roxytang
      professor
      2
      10 7 2
      Posted by roxytang on February 14, 2011
      [reply] 2 0
      I guess we live and learn. And try not to repeat the same mistakes.
  • 103945
    anand
    professor
    3 9
    10 9 2
    Posted by anand on February 13, 2011
    [reply] 2 0
    So, Google is going to buy Groupon for $5.3 bln dollars or not Mr Green
      104022
    • orangearrows
      professor
      2 3
      7 1 1
      Posted by orangearrows on February 14, 2011
      [reply] 1 0
      They not getting it back anymore. They should have taken it. really
  • 104055
    clover
    professor
    1 6 7
    12 11 2
    Posted by clover on February 14, 2011
    [reply] 2 0
    I am sorry I posted the FTD "Groupon" but with Valentine's Day I really thought it would be a great deal for people! Oh well!
      104056
    • orangearrows
      professor
      2 3
      7 1 1
      Posted by orangearrows on February 14, 2011
      [reply] 1 0
      It was but FTD tried to act smart.
    • 104060
    • DebsFreebies
      professor
      2
      10 5 1
      Posted by DebsFreebies on February 14, 2011
      [reply] 1 0
      It was certainly a good deal to post...no one knew that FTD would up prices
    • 104507
    • Solstice
      professor
      1 6 2
      11 4 1
      Posted by Solstice on February 17, 2011
      [reply] 1 0
      That is probably one guilt trip you do not need to take. Smile
  • 104095
    webbyone2010
    professor
    1
    Posted by webbyone2010 on February 15, 2011
    [reply] 2 0
    Merchants often lose money when they offer a Groupon-- I'm not surprised by FTD's actions.
      104120
    • YanBz
      admin
      Posted by YanBz on February 15, 2011
      [reply] 2 0
      Still it is a very sneaky thing to do.
    • 104147
    • orangearrows
      professor
      2 3
      7 1 1
      Posted by orangearrows on February 15, 2011
      [reply] 2 0
      FTD is a big player. They should not be worried about losing money since they getting more customers exposed to their products. Instead of paying for advertising - you run this deal. Advertising does not guarantee customers - but groupon does since they already paid for it. And 9/10 times people end up spending more than they supposed to with the groupon. I have done that every time I used a groupon.
    • 104150
    • HouTex
      admin
      Posted by HouTex on February 15, 2011
      [reply] 1 0
      This is like a loss-leader item for any store. They hope to get new customers in with the offer and then hope they buy more and/or come back. FTD probably thought using Groupon would reach a different demographic than other advertising methods. They were trying to capitalize on what's hot right now (group deals). Personally, I have never had good success with FTD orders because they always substituted on my orders and the recipients were NOT pleased. It didn't matter how good the arrangement looked, we never got what was advertised from them. You're at the mercy of the local affiliate and what they deliver.

      Pretty crummy for Groupon to get so much bad publicity from FTD's shenanigans.
  • 104194
    clover
    professor
    1 6 7
    12 11 2
    Posted by clover on February 15, 2011 [reply] 0 0
    Yes I know! I have had some good deals on Groupon.
  • 104230
    jillc38
    beginner
    Posted by jillc38 on February 15, 2011
    [reply] 1 0
    I've experienced this before w/FTD when I've had a special "discount" code. I could only use the code through a special link and (surprise, surprise) the prices were higher through the special link vs. FTD's regular website.
      104370
    • mooncow728
      professor
      1 1
      12 6 1
      Posted by mooncow728 on February 16, 2011 [reply] 0 0
      Omaha Steaks is another company guilty of this. I see links to get $20 off $100 a lot but the links direct me to a link where everything is practically full price. Anyone that is familiar with Omaha Steaks know that their full prices are not actually the regular price.
  • 104535
    Bryan K. Chavez
    guest
    Posted by Bryan K. Chavez on February 18, 2011
    [reply] 1 0
    The story only refers to the amount sold (3,300) in Chicago. The deal was offered nationally in several cities, so I assume they sold tens of thousands in the end. And, yes, I agree...FTD coupons/discounts are very deceptive and their customer service is terrible.

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