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Netflix Demands DVD Back With Rude Letter

submitted on July 27, 2011 by orangearrows in "Stores / Merchants"
NFLX board says they anticipated the recent drop in NFLX price. But if they continue with this kind of customer service - it will become a recurring feature.

Now, Netflix, is that any way to talk to your customers? Especially one who had just renewed his account following a PR disaster for your company that had many fleeing to competitors? And especially when sending him the DVD in the first place was your fault?

Another question for Netflix customer service: Why the attitude?

Read more here >

This Poll is Closed

1. Has your perception about NETFLIX changed for the good or bad, after their recent price hike / PR campaign
  • Good
  • 0%
  • Bad
  • 78%
  • I don't care
  • 22%
    Total: 9 votes


    • 120203
      1 1
      12 6 1
      Posted by mooncow728 on July 27, 2011
      [reply] 4 0
      Wow I thought you were talking about the price increase that just took effect a few months back. After doing a little research though I realize that's not it at all. I can't believe they are raising the prices so much. Here's a breakdown for those in the dark like me:

      Plan 1: Unlimited Streaming (no DVDs) for $7.99 a month
      Plan 2: Unlimited DVDs, 1 out at-a-time (no streaming), for $7.99 a month.

      The price for getting both of these plans will be $15.98 a month ($7.99 + $7.99). For new members, these changes are effective immediately; for existing members, the new pricing will start for charges on or after September 1, 2011.
      This was taken from

      With over 18,000 people in comments saying they are going to cancel at the end of August, it makes me wonder if Netflix will survive. I've had it for several years now and I think I will be canceling if it comes to this. I'm still shocked.
      • HouTex
        Posted by HouTex on July 28, 2011
        [reply] 2 0
        They're making customers angry all the way around. There's a bit more in the comments on this topic . Netflix got over 80,000 angry comments in response to their Facebook announcement of the price increase.
    • 120256
      11 9 1
      Posted by lootango on July 28, 2011
      [reply] 1 0
      After 4 years of being a satisfied Netflix customer, I'm canceling both streaming and dvd service from them. Not impressed with their new business model at all.
    • 120272
      2 3
      7 1 1
      Posted by orangearrows on July 28, 2011
      [reply] 2 0
      Blockbuster may be a competition again. Today DISH decided to look into the HULU takeover. If it goes through - we might see the streaming service with BB branding on it.
    • 120383
      1 6 7
      12 11 2
      Posted by clover on July 29, 2011
      [reply] 1 0
      Next they will be sending "Guido" to your doorstep to get the movie back.
    • 120549
      1 6 2
      11 4 1
      Posted by Solstice on July 31, 2011
      [reply] 1 0
      The letter does not seem rude to me at all.

      It just seems simple and straight to the point.

      Personally I'm happy with the change. I never really utilized the streaming all that much anyway for some strange reason, so now I'm still getting the part of the plan I actually used for less money.

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