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More Cost-Cutting @ JCPenney - Now they're putting in self-scanners for store checkout (Poll)

submitted on July 19, 2012 by HouTex in "Stores / Merchants"
You may wonder if you're in the grocery store - by 2014 you'll be scanning your own items at checkout in J C Penney stores. It's their newest idea to "boost business."
Struggling retailer JCPenney is making some big changes that will affect customers and its clerks. The store is getting rid of its check-out counters.
CEO Ron Johnson said it will remove check-out counters in stores and replace them with a system that won't require clerks. It's all part of an effort to return the department store chain to profitability.

The clerks they lay off certainly won't want to shop there.

http://www.abcactionnews.com/d.....rfid-chips
1. Do you think self-scanners are a good idea?
 Yes
 No
2. After their recent changes, are you shopping at Penney's?
 More
 Less
 About the same
3. Would this change bring you back to shop at Penney's again?
 Yes
 No
 or See Results 

                 

Favorite (1)
  Comments
  • 156231
    DebsFreebies
    professor
    2
    10 5 1
    Posted by DebsFreebies on July 19, 2012
    [reply] 2 0
    Automation and computers can replace many things but they cannot provide customer service.
  • 156238
    bemicmom
    professor
    6 3 4
    10 9 2
    Posted by bemicmom on July 19, 2012
    [reply] 2 0
    By this step many will lose jobs..that's not good
  • 156287
    2kidsnuts
    professor
    10 8 2
    Posted by 2kidsnuts on July 20, 2012
    [reply] 3 0
    I think this change will bring down sales even more. Self scan works in grocery stores, but I don't think it will work in a dept. store environment. Plus I think pennys still has older customers who deffinately will not like self scan.
  • 156298
    clover
    professor
    1 6 7
    12 11 2
    Posted by clover on July 20, 2012
    [reply] 1 0
    Walmart used to have the self scan but got rid of them. They had problems with the coupons along with theft.
      156330
    • CouponNut
      deity
      23 14 8
      12 10 2
      Posted by CouponNut on July 20, 2012
      [reply] 1 0
      Our Walmart stores still have self scanning for 10 items or less.
  • 156911
    Goofy_Girl
    professor
    12 8 1
    Posted by Goofy_Girl on July 27, 2012 [reply] 0 0
    I used to work at JCPenney as a teen in the early 90's. I remember they used to come up with the most *sinine, moronic "cost-cutting" measures that actually cost them money in the end.

    For example, I was one of the "credit-application ladies" that stood behind a desk at the front of the store on the weekends & asked customers as they came in if they wanted a JCP Credit Card.

    Not to brag, but it's necessary to get my point across here. I did VERY well at that job, even winning a JCP employee award. I was the best at it and the youngest to win an award (around 17.)

    How does JCP thank me? By DRASTICALLY cutting my commission on each completed credit application I brought in.

    So, of course, I was not as motivated and didn't work as hard to bring those apps in. I did the absolute minimum that was required of me (yeah, I was a p*ssed, stubborn teen.)

    Instead of going up and talking to customers and being really social like I did before, I just stood there behind the desk filling out job applications for other places, reading, doing my homework, etc. and waited for an occassional customer to come up to me.

    As a result, I started turning in about 10 or so credit applications every Saturday/Sunday instead of 100 or more.

    This cost them so much in new customers, new charges & purchases, interest, etc.

    It was definitely NOT a cost-effective idea to cut my commission, and it just wound up biting them in the *ss, LOL. Smile

    I mean really, did they think they could pay an employee 1/8th of what they were making and they would get the same results? MORONS! Confused

    I got another (better) job at a bank, then at Motorola.

    From what I've heard, no one has ever broken my record and they've never recovered in the credt app department.

    My friends (some of whom still worked there) told me about some other stupid "cost-cutting" methods in other departments that didn't pan out either.

    Anyway, eventually that JCP store closed down, then the other major stores in that mall closed down.
    Without the major stores, the other smaller stores couldn't survive and so now Lakehurst Mall in Waukegan, IL exists no more.
  • 156926
    mooncow728
    professor
    1 1
    12 6 1
    Posted by mooncow728 on July 27, 2012
    [reply] 1 0
    My local JCP always has problems with things ringing up the right price. It was horrible with clearance but still problems without it. So they are going to bring back clearance that probably won't ring correctly, fire people, make me work more to check myself out, make me have to struggle to find an employee if I need help, and they expect me to shop there? Some of the dumb strategies companies come up with to save money. This will cost them in the long run. I bet they don't get more business and with the cost of buying all the equipment for self checkouts, it will put them under. How can 1 store screw things up so badly?
  • 156932
    Goofy_Girl
    professor
    12 8 1
    Posted by Goofy_Girl on July 28, 2012
    [reply] 1 0
    Oh yeah, I remember when I worked the floor during the week by the registers, about half the clearance and many of the sales were not ringing up correctly.


    Wow, two decades later and they still haven't fixed it!


    You know, back then we used to talk about it in the employee's lounge all the time. We all thought it was done on purpose; a conspiracy for JCP to make some extra $$$ with the slip-ups.


    Actually, I remember a while back on some news program they went undercover to a bunch of department stores: Wal-Mart, K-Mart, Kohl's JCPenney, etc. and bought some stuff to see which store "overcharged" the most. Guess who came out on top? JCPenney. Eeek

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