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Monoprice - Fraud complaints

submitted on March 11, 2010 by WhattaDealBlog in "Stores / Merchants"
Can't believe this hasn't been posted already.

Monoprice.com has been informed of possible fraud or theft of customer credit cards used on their site.

As of the 9th they have stopped accepting orders while they continue to investigate.

From their site:
A few of our customers recently reported to us that information from credit cards they used on the Monoprice website had been misused. We promptly began an investigation with the help of expert computer forensic investigators to determine if any card data had been stolen from our computers.

To date, the investigators have found no evidence that card information has been stolen from Monoprice’s computer network. As a precaution to ensure that our customers’ information is not at risk, we have taken our website offline temporarily while we and our investigators complete the audit of our computer network.

We want to ensure that there is no security vulnerability in any part of our computer network system. We notified local and federal law enforcement agencies, our credit card processing business partners, and all credit card companies that some of our customers reported concerns regarding their card information to us.

We also advised these entities that we are working with outside security specialists to determine if there was breach of our computer system. We will post additional information when it is available. We regret any inconvenience that our investigation and the temporary suspension of the Monoprice website may have caused you. Thank you so much for your great support.
Last updated at 3/9/2010 3:00PM PT
        

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  Comments
  • 55784
    MrCheap
    professor
    2
    1 1 1
    Posted by MrCheap on March 15, 2010
    [reply] 4 0
    Looks like they took down the site

    Not Found

    HTTP Error 404. The requested resource is not found.
  • 55785
    MrCheap
    professor
    2
    1 1 1
    Posted by MrCheap on March 15, 2010
    [reply] 4 0
    No, they didn't. Just need to add 'www' to the URL

    http://www.monoprice.com/
  • 55790
    WhattaDealBlog
    professor
    1
    1
    Posted by WhattaDealBlog on March 15, 2010
    [reply] 2 0
    The Monoprice website is temporarily unavailable while we perform maintenance.
    We expect the site to be available again in 1 hours around 1PM, Monday, March 15th, 2010.
    Truly sorry for any inconvenience it may cause you. Thanks again for your understanding and doing business with us.


    Wonder if they will be accepting orders again when they return...
      55823
    • WhattaDealBlog
      professor
      1
      1
      Posted by WhattaDealBlog on March 15, 2010 [reply] 0 0
      Yes they appear to be back to accepting orders.

      I wonder what the official outcome of their investigation was...

      Edit:
      Found this on their Twitter/FaceBook feed from 3/12.

      We are taking steps to re-launch our site early next week. We will not take credit card payments on the site initially but will take payments through PayPal Express and Google Checkout. We will let you know when the site is available. Thank you for your continued support.


      So they are taking orders but no credit cards still.
  • 55799
    YanBz
    admin
    Posted by YanBz on March 15, 2010
    [reply] 2 0
    Thanks for the heads up, Whatta. We have had some Monoprice deals in the past on Buxr.

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