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MonoPrice.com fraud update
In early March 2010, we became aware that credit card information may have been stolen from our database server. The potential data theft may have affected customers who placed orders through our website from February 23 through March 5, 2010. Some customers who placed orders through our website and later canceled the orders after providing their credit card information may also have been affected.
When we became aware of this incident, we promptly took our website offline. We hired computer forensic investigators to help us examine our computer systems. Through this investigation, we were able to determine precisely what server was affected. We also notified local law enforcement of the theft.
We will send letters to each of the potentially affected customers with more details about the incident and services we are offering. We have engaged Kroll Inc., the world’s leading risk consulting company, to provide its ID TheftSmart™ comprehensive identity theft safeguards to those customers at our expense. If your credit card information was compromised by this incident, you will receive a letter by approximately April 12, 2010.
Before we put our website back online, we rebuilt our website using new hardware and software and strengthened the security measures we use to safeguard the credit card information. We are continuing to work with a security consultant to ensure that we are taking the appropriate steps to safeguard credit card information.
We truly apologize for any inconvenience and concern the apparent theft of credit card information from Monoprice has caused our customers.
Jong S. Lee / CEO
So if your information was compromised is this enough to win your business back, or do you expect more? If your information was not compromised does this make you feel more comfortable to work with them again, or makes no difference?