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McAfee update shutting down XP machines worldwide

submitted on April 21, 2010 by siggy38 in "Products / Gadgets"
A bad McAfee for Windows XP update is causing computers worldwide to shut down. Apparently DAT update 5958 deletes the svchost.exe file, which then triggers a false-positive in McAfee itself and sets off a chain of uncontrolled restarts and loss of networking functionality.
http://www.engadget.com/2010/0.....-machines/
           

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  • 59855
    siggy38
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    Posted by siggy38 on April 21, 2010
    [reply] 7 0
    This happened at my wife's work today.the whole company closed-up for today to fix problem...Lucky her. Roll Eyes
  • 59856
    midget
    professor
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    Posted by midget on April 21, 2010
    [reply] 4 0
    I had McAfee on my puter as a free trial from when i bought the puter but it just recently expired and i have Kaspersky now so I guess I'm lucky that my free trial expired when it did.
  • 59861
    HouTex
    admin
    Posted by HouTex on April 21, 2010
    [reply] 6 0
    McAfee issued a statement saying that the faulty update has been removed from their corporate download servers, and that the reported 30,000-60,000 affected systems were corporate customers. Only systems running Windows XP Service Pack 3 are affected. They claim they are not aware of significant impact on consumer customers and believe they have effectively limited such occurrence.
    We'll see in tomorrow's news!
  • 59886
    pablos17
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    Posted by pablos17 on April 21, 2010
    [reply] 7 0
    Another good reason to not use McAfee. My first and foremost reason for not using it is that it doesn't protect worth a crap and it's a resource hog.
  • 59896
    midget
    professor
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    Posted by midget on April 22, 2010
    [reply] 5 0
    This fake virus, as it was recognized caused some major interruptions. Hospitals shut down some operations and police were forced to shut down their computers.

    This just goes to show how our nation is so reliant on computers today. One thing goes wrong and we have issues.
  • 59934
    pablos17
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    Posted by pablos17 on April 22, 2010
    [reply] 5 0
    Didn't anyone tell the McAfee users to just restart and press the "any" key?

      59942
    • HouTex
      admin
      Posted by HouTex on April 22, 2010
      [reply] 1 0
      "Any" key???
  • 59938
    HouTex
    admin
    Posted by HouTex on April 22, 2010
    [reply] 5 0
    Update:
    Today McAfee has developed a SuperDAT remediation Tool to restore the deleted svchost.exe file on affected systems and posted an EXTRA.DAT virus signature file. An article containing repair and workaround instructions for business users (Viruscan Enterprise customers) can be found at http://vil.nai.com/vil/5958_false.htm . Unfortunately this remediation requires that support personnel touch every single affected computer to get it back in working order, so it is a very time-consuming process. Large companies that test updates before deploying them may have avoided the problem, but most apparently have skipped this step, including an Intel facility and Dish Network call center.

    The alert for home users is posted at http://service.mcafee.com/faqd.....d=TS100969 , and emphasizes that users experiencing the described issues should not restart their computers until they can restore the deleted svchost.exe file and replace the faulty virus signature DAT file. This procedure will prevent the rebooting loop that would occur. Home users may be affected if they experience the loss of Internet connectivity, missing taskbar, or repeat restarts.
      59941
    • pablos17
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      Posted by pablos17 on April 22, 2010
      [reply] 2 0
      I would just recommend uninstalling McAfee to all those using it and move to a better Antivirus app, or use a Linux OS as it is much more secure.
  • 60311
    HouTex
    admin
    Posted by HouTex on April 26, 2010
    [reply] 2 0
    McAfee now admits that "inadequate" quality control caused PC meltdown http://blogs.zdnet.com/Bott/?p=2031&tag=nl.e550 , and is offering to pay for PC repairs of customers affected by last week’s crippling definitions update http://blogs.zdnet.com/hardwar.....ag=nl.e550 .

    They'll soon post steps to get a reimbursement for your expenses, send you a repair CD by express delivery, and give you a free 2-year extension on your subscription (assuming you'd still want to use it).

    Can this make up for the damage to their reputation? I don't think so.
      60361
    • pablos17
      deity
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      Posted by pablos17 on April 27, 2010
      [reply] 2 0
      I haven't used McAfee in years and it's always the first thing I uninstall when I get a new PC or when I repair / tune-up someone's PC.

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