You may exchange or return most merchandise for a full refund, less shipping charges, based on the original form of payment, within 180 days of purchase.
You may return most items purchased on macys.com to any Macy's store. Take your merchandise and invoice (make sure bar code is attached) to your local store. Any Sales Associate can process your return.
You can also return or exchange macys.com items by mail. See complete guidelines at http://www.macys.com/bag/check.....eturns.jsp