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Solstice
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Learn the inner secrets of tech support...

submitted on September 12, 2009 by Solstice in "Member's Lounge"
This article is freaking hilarious and informative at the same time.

It explains why tech support often sucks and how it works.*

Warning: Colorful metaphors and expletives are used in the article.

http://www.cracked.com/article.....cenes.html

*The term "works" is given a rather liberal usage in this sentence.
     

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    MrCheap
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    Posted by MrCheap on September 12, 2009 [reply] 0 0
    This story would have been funny if it wasn't so sad. I once spent a few hours on the phone with the bank trying to solve a relatively small issue. Every time the officer forwarded me to level 2 support the phone would disconnect. The third time I call I already suspected something was wrong. On my fifth time (after going through same story over) I beg the next guy who answers my call not to forward me - he calms me down saying "everything will be OK" and forwards again just to disconnect. Confused

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