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Kay Jewelers Sends Wedding Rings To China For Repair

submitted on March 16, 2011 by orangearrows in "Stores / Merchants"
Repair now being outsourced

Jennifer and her husband bought her diamond wedding ring set in 2006, and the anniversary band to go along with it in 2007. They also bought an extended warranty for the rings, which was either a great idea or a terrible one, depending on how you look at it. It was a great idea because her rings seem to be defective. It was a terrible idea because she ultimately sent the jewelry off to the vendor in China for repair, and now Kay representatives are ducking her questions. She fears that the rings have been lost.

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    Posted by pablos17 on March 16, 2011
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    Not good at all. Hopefully, like most items sent to and from China, it has just been delayed in shipment. It is really sad however that we are outsourcing so much to other countries these days.
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    Posted by CouponNut on March 16, 2011
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    Why didn't they just have it repaired locally? Thats just plain crazy to send to China for replacement. I had a diamond baguette ring purchased from JCP in which one of the stones cracked in half, so I took it back to JCP 2 yrs later and they shipped it to the vendor for me and 4 weeks later I received a brand new ring. Worth the wait too!

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