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orangearrows
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How much TIP is TIP enough? 15% 18% 20% ...?

submitted on February 26, 2010 by orangearrows in "Member's Lounge"
http://www.wxii12.com/news/22660516/detail.html

Would you tip if you received bad service? How much?


WINSTON-SALEM --
A woman who a local restaurant manager refused to serve claiming she is a habitually poor tipper told WXII Wednesday she is in the process of consulting an attorney.

Monica Covington was recently banned from the Kanpai Japanese Steak and Seafood House on Stratford Road after manager Michael Lam said servers and chefs refused to serve her because of her less-than-expected tipping history at the establishment.

Covington, who started a boycott petition against the restaurant, said the restaurant slandered her in the WXII report, which has set off a firestorm of opinions surrounding the issue of tipping.

"At this point, I am securing an attorney to address the slander against my name and character," Covington said in a statement to WXII. "I have always left a good tip at Kanpai Restaurant , even when I was given poor and less than honorable service."

Covington said her spat with the restaurant began in 2008 when she was told she would have to pay an 18 percent gratuity to dine.

"Yes, because we can't keep continuing to serve her anymore because the servers and chefs are not willing to serve her," Lam said Tuesday when asked if he refused Covington service.

On Wednesday, Lam said his establishment has never tacked an 18 percent gratuity on to her bill without her knowledge.

So far, 300 people have signed Covington's petition. Supporters of Lam's restaurant have also started an online petition.
        

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  Comments
  • 53918
    busant20
    professor
    1
    Posted by busant20 on February 26, 2010
    [reply] 11 0
    It's easy people, if you are not willing to pay TIP don't go to any restaurant with service from server. Fastfood is the only answer.
    Some people don't know that many server work at restaurant don't get paid minimum wage/hour (usually less than minimum wage/hr, it's because server receives "TIP" and it's legal). It means server's income rely on the tip.
    It's OK if you want to give less tip because the service you received from server isn't what you expected.
    But if you have excellent service please give more.
    That's my opinion.
  • 53920
    deathbynosleep
    teacher
    7 1 1
    Posted by deathbynosleep on February 26, 2010
    [reply] 13 0
    I do tip...I start at 20% and deduct a percentage for every mistake(like when they bring me my meal before the appetizer...or when I sit for 20 minutes with an empty glass of soda and they are no where in site.)

    I hate tipping though. I don't understand why the restaurants do not pay them properly. No one tips me standing in one spot for 15 hours and printing over 20000 phillies shirts.
      53956
    • pablos17
      deity
      2 4 6
      10 8 2
      Posted by pablos17 on February 26, 2010
      [reply] 8 0
      I agree with deathbynosleep in starting with 20%. I don't believe that servers that do a poor job and ignore patrons deserve a good tip. With that said, I am understanding if an establishment is really busy and they are short-staffed and take such things into consideration because it's out of the server's control. I find it to be overbearing that this restaurant demands that someone pay an 18% gratuity before even serving them.

      I wonder how much this lady tipped on her previous visits and if she tipped poorly then what was her reasoning?
  • 53952
    MrCheap
    professor
    2
    1 1 1
    Posted by MrCheap on February 26, 2010
    [reply] 7 0
    I usually pay no more than 15% - call me a cheapster! Mr Green
      53966
    • pablos17
      deity
      2 4 6
      10 8 2
      Posted by pablos17 on February 26, 2010
      [reply] 7 0
      15% is still fair.
  • 53957
    WhattaDealBlog
    professor
    1
    1
    Posted by WhattaDealBlog on February 26, 2010
    [reply] 6 0
    Call me cheap all you want but I am not a large tipper. I'd say 10% on average 15% if you are really good.

    And I can not stand places that have a REQUIRED tip, I'm ok with it being forced for large parties. But if you just require a tip then why not just raise your prices accordingly and pay your staff directly?
  • 53961
    mcgirl4
    professor
    Posted by mcgirl4 on February 26, 2010
    [reply] 7 0
    I can see both sides of the story.... but who didn't see a lawsuit coming with today's society right?
  • 53962
    mcgirl4
    professor
    Posted by mcgirl4 on February 26, 2010
    [reply] 9 0
    http://customsites.yahoo.com/f.....aad=ad0035

    I thought this article could go along with the one poster
  • 53968
    josetring
    master
    Posted by josetring on February 26, 2010
    [reply] 6 0
    18% and counting down. If the service is super poor then no tip. Happened to me once at Hooters, got my wings after 30 mins. Did not end there ....got the wrong wings...and got the wrong dip. The women serving did not show any remorse and I did not ssee a reason to leave any tips. Did leave a note for the manager though.
  • 53971
    HouTex
    admin
    Posted by HouTex on February 26, 2010
    [reply] 6 0
    Tipping has also become an issue with Restaurant.com eateries. Recently a lot of them have added a specific gratuity percentage to their rules, and they are also specifying that the tip percentage must be based on the total amount of the check before the coupon is deducted. So I imagine the restaurants are feeling that patrons with these coupons are under-tipping.
  • 54042
    mooncow728
    professor
    1 1
    12 6 1
    Posted by mooncow728 on February 27, 2010
    [reply] 9 0
    I typically just base my tip on how busy the place is and how stressed out the server seems and I take into account how well I'm being taken care of. Even if I don't get the greatest service, if the server seems stressed and it's busy, they still get a good tip from me. Now however if the place is not busy and the person is rude then no tip. I once left only a penny for someone to make my point and on my way out the manager came over with the server and made me explain my reasoning. The server started crying and blamed it on me and I was asked not to come back. I won't go back either, and I told lots of people about the experience. It's funny 6 months later the place was closed so it must have not just been me.
      54045
    • busant20
      professor
      1
      Posted by busant20 on February 27, 2010
      [reply] 4 0
      I do agree with you, mooncow728.
    • 54057
    • pablos17
      deity
      2 4 6
      10 8 2
      Posted by pablos17 on February 27, 2010
      [reply] 3 0
      No wonder the place closed. Customer service has really gone down the way side with too many businesses these days. Haven't they ever heard the old saying "the customer is ALWAYS right."
  • 54043
    reallyrob
    expert
    4 1 1
    Posted by reallyrob on February 27, 2010
    [reply] 7 0
    I feel that I am a pretty good tipper. I usually always leave a minimum of 15% (pretax), and most of the time I tip 20% or better. I always tip even when getting an order to go...that is if they are bringing it out to my car (carside to go, etc.). What I hate is going somewhere like MiMi's Cafe for example...I call an order in to go...they tell me 20 minutes...I get there in 25 minutes and then have to wait at the bar for the server to come and wait on me. Then I end up waiting another 10-15 minutes...then they give me the bill and say please bring the total down and sign. I really don't feel like I should tip when I have to go in and wait. The reason I call it in is I take care of an Alzheimers patient and I can't bring him into the restaurant...he tries to grab everything and will try to grab stuff off of tables...so when they tell me 20 minutes I expect when I get there in 25-30 minutes for it to be ready and waiting. I am runnning in to get the food...they don't even bring it out for me, so I don't feel I should have to tip at places like this! I do tip though...only because I feel like I am being guilted to tip! So I very rarely visit MiMi's Cafe. Macaroni Grill, California Pizza Kitchen and Applebees all get my to go business and a 15-20% tip (they do me a service by me not having to run inside, and I reward that!).
  • 54049
    outcastplo313
    professor
    1
    Posted by outcastplo313 on February 27, 2010
    [reply] 7 0
    i tip everyone good whether they do a good job or not at least they're doing it..
  • 54068
    gaini
    guest
    Posted by gaini on February 27, 2010
    [reply] 8 0
    well they might be doing it, but they are not doing us a favor by doing their job. i wonder if i act like that at my job , don't think people would appretiate.
  • 54135
    emma123
    professor
    1
    3 1
    Posted by emma123 on February 28, 2010
    [reply] 6 1
      54151
    • equipurple
      professor
      2
      11 8 1
      Posted by equipurple on March 1, 2010
      [reply] 3 0
      duplicate (see mcgirl posting above)
    • 54164
    • orangearrows
      professor
      2 3
      7 1 1
      Posted by orangearrows on March 1, 2010
      [reply] 4 0
      You are right but guess it did not call for a negative vote (personal feeling). Emma probably did not notice in the long chain of comments. She's been here long enough and am sure if she noticed it -- she would not have posted it.

      Neg votes take away points from the poster

      Guess if someone is repeatedly posting dupes --- still would probably just point it out. Amused Amused Amused
    • 54168
    • equipurple
      professor
      2
      11 8 1
      Posted by equipurple on March 1, 2010
      [reply] 3 0
      You are right, OA, meant it as a joke. Emma, please neg me back.
    • 54169
    • orangearrows
      professor
      2 3
      7 1 1
      Posted by orangearrows on March 1, 2010
      [reply] 3 0
      Cool Artistic Artistic Wink Wink

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