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Early Adopters of Google Nexus One Frustrated

submitted on January 12, 2010 by HouTex in "Products / Gadgets"
Buyers of the Google Nexus One Smartphone introduced January 5 are posting hundreds of complaints in online forums because they're unable to connect to T-Mobile's 3G network.

While initial problems with new devices are not unusual, these problems are compounded by Google's business model. Google, as the operating system vendor, is the only retailer, and an online-only retailer, at that. So there is no dedicated phone support and buyers feel they're getting the run-around between Google (retailer), HTC (manufacturer) and T-Mobile (service provider), while their issues remained unaddressed.

Analysts also say that Google is selling the Nexus One handset at a near loss. Without a service contract, the phone would be $529. But with a 2-year T-Mobile contract the price is $179 for the device, which is built from components that cost about $174.

  • 48978
    Posted by YanBz on January 12, 2010
    [reply] 1 0
    Google Nexus seems like a fine gadget. It is discouraging to see Google appear to be so unprepared to deal with customer support issues.
    • HouTex
      Posted by HouTex on January 12, 2010
      [reply] 1 0
      The problem could very well lie with T-Mobile, who is simply passing the buck. Since they don't sell the phone, they don't seem to want to take any responsibility for supporting it. Or maybe they simply have no knowledge or experience to provide any support.
  • 49001
    Posted by AmruDesi on January 12, 2010
    [reply] 3 0
    Google is never at loss. This phone would only add to it's advertising brand name. That is what it's trying to achieve with ANDROID OS
  • 49340
    Posted by YanBz on January 15, 2010
    [reply] 2 0
    Good news for some T-Mobile customers. Google just lowered Nexus One upgrade price for some customers under T-Mobile contract. The pricing now appear to be as follows:

    * $529 unlocked
    * $279 for T-Mobile customers who meet the eligibility requirements
    * $179 for new T-Mobile 2 yr activation

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