Customers who failed to get their deliveries by Christmas Day will get $20 gift cards and refunds on shipping charges, Amazon said. UPS also offered refunds on shipping costs. FedEx did not promise refunds but said it would work with people affected.
Walmart and UPS also tell the Journal that the delays have only impacted a small percentage of customers, though none detailed exactly how many. Groupon reportedly says that it delivered the "overwhelming majority" of orders, but is offering a $25 gift card to customers whose deliveries haven't arrived. Forrester Research tells the Journal that delaying packages guaranteed to arrive by Christmas isn't uncommon — usually occurring with around 15 percent of orders. Even if that number didn't rise this year, it may simply impact more people as the volume of online orders rises.
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