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JackBauer
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Customer Service at it's FINEST!

submitted on May 25, 2011 by JackBauer in "Stores / Merchants", last updated on June 1, 2011 by YanBz
Read these stories about a young girl who tried to return her prom dress after her boyfriend of two years was killed in a car crash.

In my opinion, this owner is disgusting and I hope they go out of business. For those of you that watch the Oxygen Network. This is the owner of store feature in Jersey Couture.

I am going to post multiple links for you to all read about the story. Then if you, like me think this owners actions are heartless, cold, and just down right disgusting, I ask that you "like" the Facebook Boycott page. Let's help put an end to corporate greed.

New Article:
http://www.app.com/apps/pbcs.d.....1305200080

Newspaper Blog:
http://www.app.com/apps/pbcs.d.....sPerPage=5

Facebook Page:
http://www.facebook.com/pages/.....389?ref=ts
     

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  Comments
  • 114982
    JackBauer
    admin
    Posted by JackBauer on May 25, 2011 [reply] 0 0
    FYI, the Newspaper blog (2nd link) is the most informative and most current. Wait till you read about the action the store and its hired PR Firm took to defame the family and the creator of the Facebook page.
  • 114995
    deathbynosleep
    teacher
    7 1 1
    Posted by deathbynosleep on May 25, 2011
    [reply] 2 0
    they offered her a store credit. Seems fair to me. They are in it to make money(which why they have those policies). The business should not lose out on something that was not their fault.
      114996
    • JackBauer
      admin
      Posted by JackBauer on May 25, 2011 [reply] 0 0
      I live in this area. The part that is bothersome is the defamatory comments the PR firm for the company has made about the girl. Also, I understand the policies, but there comes a time when compassion should give way to corporate greed.
    • 115002
    • sandyshore
      professor
      2 1
      12 8 1
      Posted by sandyshore on May 25, 2011
      [reply] 1 0
      Jack the whole story is sad and the defamatory comments about the family by the PR firm are just over the top. I don't understand what motivated them to think attacking the personal life of the family would help them in the attempt to deflect the bad press. I can only guess they thought if they pushed back hard enough that the family would just walk away. This company had an opportunity to show compassion and take this in a much more positive direction for all involved and they just turned this into something really ugly.
    • 115483
    • orangearrows
      professor
      2 3
      7 1 1
      Posted by orangearrows on May 31, 2011
      [reply] 1 0
      Agree with JB. Next time I am in that area - I am going to go to the store and show the owner the middle finger.

      Below is the address and phone number in case ...

      Diane & Co II

      3440 US Highway 9 # 4
      Freehold, NJ 07728

      (732) 625-8001
      Bus: Rt-9 at Campbell CT
    • 115650
    • JackBauer
      admin
      Posted by JackBauer on June 2, 2011 [reply] 0 0
      Make sure you call me for a beer since I live 5 mins away! Artistic
  • 115013
    mooncow728
    professor
    1 1
    12 6 1
    Posted by mooncow728 on May 25, 2011
    [reply] 1 0
    I understand both sides here. Stores have strict return policies and they have to maintain them no matter what the circumstances are. If they let one person get a refund due to tragic circumstances then more and more people will try to do the same. Where can a company draw a line? I understand that these were extreme circumstances but the employees at this store were just trying to do their job.

    I feel bad for the family and would be upset too but a store shouldn't have to lift their policies for someone else's tragedy. Things happen everyday and stores would go bankrupt quickly if they always did the moral thing.

    The company did take things too far by making personal comments about the family which I think was uncalled for. Then again the family is taking huge actions against the company. Both parties involved just need to calm down and take a step back and think about their actions. I can't believe that this has blown up this far.
  • 115018
    clover
    professor
    1 6 7
    12 11 2
    Posted by clover on May 25, 2011
    [reply] 3 0
    You have got to be kidding me! $1,200 for a Prom dress! No wonder our economy is the way it is! That is crazy! If they were able to spend that kind of money on a Prom dress then obviously they are not having a problem making ends meet in today's economy! I am sorry that someone lost their life but not on the family who doesn't have their priorities straight with financial spending!
      115023
    • CouponNut
      deity
      23 14 8
      12 10 2
      Posted by CouponNut on May 25, 2011
      [reply] 2 0
      I agree with you clover, especially since my prom dress was $45 which seemed like a fortune, I thought I was going to have to use it as my wedding dress too! For the price of $1200, that dress should have been custom fitted!
    • 115024
    • clover
      professor
      1 6 7
      12 11 2
      Posted by clover on May 25, 2011
      [reply] 2 0
      Uhm.....ya think? I agree! I really think there might be more to the story! We shall wait and see CouponNut!
    • 115025
    • mooncow728
      professor
      1 1
      12 6 1
      Posted by mooncow728 on May 25, 2011
      [reply] 3 0
      I was thinking the same thing when I read it. If they had that much to spend on something that is not that important, then why can't they donate some money to the boy's family if it's that important.
  • 115020
    sandyshore
    professor
    2 1
    12 8 1
    Posted by sandyshore on May 25, 2011 [reply] 0 0
    I guess I'm from the school of the customer is always right and that a company has a responsibility to try and satisfy a customer. I don't disagree with the fact that the company is entitled to their return policy being followed. I just saw this as an opportunity for a company that has some fame to make a bad situation better. With a little creative thinking this could have been a much different scenario and possibly a win-win for both the company and the family.
      115026
    • mooncow728
      professor
      1 1
      12 6 1
      Posted by mooncow728 on May 25, 2011 [reply] 0 0
      The article said something about them having a strict no return policy so that they even offered store credit seems like they went out on a limb to me.
  • 115022
    clover
    professor
    1 6 7
    12 11 2
    Posted by clover on May 25, 2011 [reply] 0 0
    If their policy was stated and the family bought the dress knowing the policy then they have to accept the consequences, otherwise try to sell it on your own on eBay or other ways. Yes you will take a loss but so have I when I purchased something knowing store policies. Maybe the store can make good with a monetary offer to the (family with the loss) to help towards funeral expenses but to change the policy would negate their reputation and make it easier for other's to follow!
      115027
    • mooncow728
      professor
      1 1
      12 6 1
      Posted by mooncow728 on May 25, 2011
      [reply] 2 0
      Well they finally refunded the money to the father. I kind of wonder if that's part of the reason they wouldn't offer a refund. The father paid for it and the mother and daughter tried to return it. Surely the father didn't pay for it with cash so that could have been part of it.
    • 115028
    • clover
      professor
      1 6 7
      12 11 2
      Posted by clover on May 25, 2011 [reply] 0 0
      I am guessing you are right! There is more to the story!
      However, when she and her Mother went to Freehold’s Diane & Co, owner and reality television star Diane Scali refused – offering her only a store credit.

      She said the store has a no returns policy and the most she would allow would be a $1,200 store credit, according to Fox News.

      Mrs Scali and her daughters star in reality show ‘Dress Couture,’ on the Oxygen channel.
    • 115031
    • mooncow728
      professor
      1 1
      12 6 1
      Posted by mooncow728 on May 25, 2011
      [reply] 2 0
      A store that has a no returns policy is being generous by offering store credit if you ask me.
  • 115032
    jack69darin
    professor
    11 2 1
    Posted by jack69darin on May 25, 2011
    [reply] 2 0
    They should just hold an auction for the dress on ebay, or a raffle to raise money for the boys family, and honor the boy, and forget about the dress!
      115033
    • clover
      professor
      1 6 7
      12 11 2
      Posted by clover on May 25, 2011 [reply] 0 0
      I like it! Let's see where this story goes!
  • 115517
    webbyone2010
    professor
    1
    Posted by webbyone2010 on May 31, 2011
    [reply] 2 0
    There must be more to this story. . . .
  • 115680
    clover
    professor
    1 6 7
    12 11 2
    Posted by clover on June 2, 2011 [reply] 0 0
    It's not until tomorrow 6/3/2011 but here we go!........Happy Third Anniversary Jack Bauer!!!

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