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Comcast - Worst Customer Service? (Take a Poll)

submitted on July 16, 2014 by HouTex in "Stores / Merchants"
After changing cable providers, a California customer called yesterday with a simple request to cancel their Comcast Internet and cable service. But the rep they reached was aggressive and the experience quickly became what they called the "worst customer service call ever." -
After a recording of the call was posted online, Comcast tried to apologize. -

But Customer Service at Comcast has long been considered the worst America, even earning them an "award" -
Anecdotal evidence that Comcast's shoddy customer service practices disappoint consumers is overwhelming and warrants consumer protection. The most important part of business should be the customers, yet Comcast's customer service is poor because most Americans have no other cable provider in their area, or the other option is just as bad. Local cable service is a monopoly almost everywhere, and most of us receive Internet and cable services from a local cable provider. There's an overall level of discontent among customers, and with a Time Warner-Comcast merger, it could likely get a lot worse.

Comcast defends such efforts as "customer retention" and an attempt to improve service by understanding the reasons a customer would cancel, but this rep crossed the line from courteous to oppressive.

Have you ever been bullied like this? What would you have done in this case? I would have hung up and called back until I got a courteous person who would cancel my service without being rude. Take the poll and tell us aboout your experience in the comments.
1. Have you had customer service issues with Comcast?
2. Have you had customer service issues with another cable provider?
3. Have you had customer service issues with any other company?
 or See Results 

  • 200893
    1 2
    12 10 2
    Posted by mdshopper1 on July 16, 2014 [reply] 0 0
    they are all pretty much equally bad, but for me, comcast is the LEAST bad. Wink
    i cannot say i have ever been bullied by them, but some customer service representatives are much more knowledgeable AND friendly then this particular representative. i probably would not have stayed on the phone that long. i would have hung up to get another agent.
    we also use mediacom at our vacation home.

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