After changing cable providers, a California customer called yesterday with a simple request to cancel their Comcast Internet and cable service. But the rep they reached was aggressive and the experience quickly became what they called the "worst customer service call ever." - https://www.yahoo.com/tech/com.....80684.html
After a recording of the call was posted online, Comcast tried to apologize. - http://whotv.com/2014/07/16/co.....-surfaces/
But Customer Service at Comcast has long been considered the worst America, even earning them an "award" - http://consumerist.com/2014/04.....n-america/
Anecdotal evidence that Comcast's shoddy customer service practices disappoint consumers is overwhelming and warrants consumer protection. The most important part of business should be the customers, yet Comcast's customer service is poor because most Americans have no other cable provider in their area, or the other option is just as bad. Local cable service is a monopoly almost everywhere, and most of us receive Internet and cable services from a local cable provider. There's an overall level of discontent among customers, and with a Time Warner-Comcast merger, it could likely get a lot worse.
Read more at http://www.huffingtonpost.com/.....86041.html
Comcast defends such efforts as "customer retention" and an attempt to improve service by understanding the reasons a customer would cancel, but this rep crossed the line from courteous to oppressive.
Have you ever been bullied like this? What would you have done in this case? I would have hung up and called back until I got a courteous person who would cancel my service without being rude.
Take the poll and tell us aboout your experience in the comments.