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California woman sues Target over coupon glitch

submitted on November 13, 2010 by DebsFreebies in "Stores / Merchants", last updated on November 15, 2010 by YanBz
Target Corp. has been sued in Los Angeles County Superior Court for fraud, false advertising and a number of other charges by a consumer who claims she was shortchanged on coupons.

The lawyer representing Karina Olivarria, a resident of Los Angeles County, seeks class-action status to include consumers in California and the nation.

Target said Tuesday that it had fixed a glitch it had known about for months that was causing certain manufacturer's coupons to ring up inaccurately.

In the complaint Olivarria said she ran into problems when she visited a Target in Gardena, Calif., on Oct. 14. She bought approximately $36 worth of Huggies baby products, and presented three coupons totaling $9. Olivarria received a discount of $7.48, $1.52 short of the coupons' amount, according to court documents.

http://www.startribune.com/business/107346773.html
     

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  • 87272
    midget
    professor
    5 3 2
    10 6 2
    Posted by midget on November 13, 2010
    [reply] 5 0
    The lawsuit, on behalf of a California resident who was shorted $1.52 on diaper coupons, seeks national class-action status.


    This sub-headline makes this whole suit sound really petty in nature. But target has a long time practice of short-changing people at the register. I remember about 4-6 years ago Target got in trouble in LA county for over charging people at the register.

    looks like they still haven't cleaned up their act.
  • 87278
    DebsFreebies
    professor
    2
    10 5 1
    Posted by DebsFreebies on November 13, 2010
    [reply] 4 0
    Coupons are great but if they aren't honored, they aren't worth anything.
  • 87282
    sandyshore
    professor
    2 1
    12 8 1
    Posted by sandyshore on November 13, 2010
    [reply] 7 0
    Target needs to be held accountable for letting this go on since at least June and not fixing the problem promptly. The suit being brought by a customer who was shorted $1.52 does make it sound petty. Target has being making a profit that wasn't theirs for at least a few months they should've done some damage control in customer relations before this suit was filed. I'm surprised it took this long.
  • 87295
    deby32953
    professor
    Posted by deby32953 on November 13, 2010
    [reply] 5 0
    Good for her! What I hate is when the coupon is like for a $1.00 but the store coupon makes the item $0.88 so they take off only $0.88 and you KNOW they are submitting the coupon to the manufacturer for the full face value of $1.00 + the handling fee. It burns me up! Luckily when I sent Luis to Walgreens tonight to get our 3 free toothbrushes and Renuzit airfreshners, etc. there was a young girl behind the counter and she didn't seem to care and just scanned them all through. I'm friendly w/the Manager at CVS and they said they love coupons, they make a lot of money on them & they'll even take them a week or two expired since the manufacturer doesn't know when the stores have collected them.
  • 87296
    deby32953
    professor
    Posted by deby32953 on November 13, 2010
    [reply] 3 0
    Now Walgreens has a new stupid rule that you can't have more coupons than items, so if you have a register reward to use, it counts as a coupon. Makes it hard since I usually have a coupon for everything. Found out though that their Register Rewards are Manufacturers coupons and can be used at our local Publix! They expire so fast too, 2 weeks! Lost $35 worth when I was in hospital and they refused to validate them 2 days late! CVS said they would've.
  • 87317
    NIKKI
    guest
    Posted by NIKKI on November 14, 2010
    [reply] 4 0
    Walgreens has had that policy for a long, long time. The cashiers didn't even know about it at first. Months & months ago when the register wouldn't accept come of my coupons, the cashiers were clueless. It wasn't until one informed employee told me of the policy a few months later that I finally knew why. After that, I had to explain the policy to the employees a few times!
      87318
    • NIKKI
      guest
      Posted by NIKKI on November 14, 2010
      [reply] 3 0
      "some" sorry!
  • 87337
    tammy987
    professor
    5 1 1
    Posted by tammy987 on November 14, 2010
    [reply] 6 0
    I hope this makes Target change their policies and educate their employees now. I stopped shopping at Target with coupons a while ago.
  • 87377
    webbyone2010
    professor
    1
    Posted by webbyone2010 on November 14, 2010
    [reply] 3 0
    She does realize the lawyers will get 33% off all damages, right? Confused
      87378
    • sandyshore
      professor
      2 1
      12 8 1
      Posted by sandyshore on November 14, 2010
      [reply] 1 0
      Amused I sure hope it's not about the money!
  • 87400
    deby32953
    professor
    Posted by deby32953 on November 14, 2010 [reply] 0 0
    Not for $1.52 although I've gone back to stores later for less!
  • 87431
    HouTex
    admin
    Posted by HouTex on November 15, 2010 [reply] 0 0
    If she succeeds in getting class-action status and wins, Target will have to come up with a settlement for everyone who may have been cheated by their coupon handling.

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