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Best Buy Optimization : A report by Consumerist/Consumer Reports

submitted on January 4, 2010 by WhattaDealBlog in "Member's Lounge"
http://con.st/10000838

Consumerist/Consumer Reports look into Best Buy and their "computer optimization" sales practices, and performance.

Find not surprisingly that its a waste of money, in some cases actually slowed down the computer, and was being forced on most customers.
 

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  • 47932
    WhattaDealBlog
    professor
    1
    1
    Posted by WhattaDealBlog on January 4, 2010
    [reply] 5 0
    No comments about this? Not interested? Or was it just that you all knew the service stunk already?
  • 47959
    YanBz
    admin
    Posted by YanBz on January 4, 2010
    [reply] 5 0
    Profanity Filter fail - filters swear words from URL's
  • 47989
    WhattaDealBlog
    professor
    1
    1
    Posted by WhattaDealBlog on January 4, 2010
    [reply] 3 0
    Ha I hadn't never thought about the URL being *'ed out!

    URL will now work... they offer a "short" URL to their stories as well.
  • 47996
    equipurple
    professor
    2
    11 8 1
    Posted by equipurple on January 4, 2010
    [reply] 6 0
    Very nice article. And I just recommended a Best Buy laptop too. Sent out a quick email to avoid pre-optimization!
  • 48115
    phunkeey
    teacher
    Posted by phunkeey on January 5, 2010
    [reply] 8 0
    I know someone who shopped for a laptop at Best Buy this holiday season and ran into this exact problem.
  • 48188
    Solstice
    professor
    1 6 2
    11 4 1
    Posted by Solstice on January 5, 2010
    [reply] 4 0
    I will never by a computer of any sort from Best Buy again due to another personal experience, and this only provides another reason not too.

    Best Buy seems to go out of its way to swindle those with little to no computer knowledge.

    I have a reasonable amount of computer knowledge, and they still managed to get me. The laptop I bought there, which I still happen to have, was advertised on their shelf tags as being expandable to 2GB RAM, and I even confirmed this with a salesperson. ALL LIES! It came already maxed out with 1GB onboard, and its running Vista. Sadly, I did not get around to expanding the memory until some time afterwards, only to be disappointed and cheesed off. Were it not for ReadyBoost, I would be forced into looking for a new laptop after less than 2 years. The only happy spot is the $250 total I paid for it after rebate stacked with thier price guarantee when it went on sale four days later.
      48251
    • JackBauer
      admin
      Posted by JackBauer on January 6, 2010
      [reply] 1 0
      Are you saying ReadyBoost works?
    • 48253
    • Solstice
      professor
      1 6 2
      11 4 1
      Posted by Solstice on January 6, 2010
      [reply] 2 0
      To a limited degree. Its better than nothing, but it has issues, and only helps in some cases.

      If your Windows user index score is 3.2 or less, it can usually help speed up your system.
    • 50626
    • Solstice
      professor
      1 6 2
      11 4 1
      Posted by Solstice on January 27, 2010
      [reply] 3 0
      I need to amend my previous statement, as it turns out the listed specs online provided by HP were badly written. My laptop can indeed take 2GB worth of memory modules. HP had the maximum listed as being 1GB for the laptop, and that was it, but it turns our that each slot can take 1GB for 2GB total. However, my love for Best Buy is still limited, but they did not lie to me.
  • 48203
    midget
    professor
    5 3 2
    10 6 2
    Posted by midget on January 5, 2010
    [reply] 7 0
    I got my new puter from them. Got a desktop. They had a package deal for less than $300. Since i didn't have a functioning puter anymore to find this deal a friend of mine found the deal for me on the best buy website. She read me the specs and it looked promising for the price. However it was listed online as not being available in my area.

    Hours later I called Best Buy and was told that they had only 1 in stock. I asked the person i was dealing with if the desktop had a dvd-writer on the system and was told it did so i paid for it over the phone and about 2 hours later i showed up to claim my purchase...

    Well when i got there and saw the box of the puter something didn't sit right with me since the box was really small. So i asked them again, does this unit have a DVD-Writer in it. Again, I was told yes by the same salesperson i had dealt with over the phone. Now mind you, I've already paid for the item.

    So i tell my son to open the box and lo and behold, this tiny a** puter has no DVD-writer whatsoever. So i tell the lady that I think i need to be compensated some type of way for this error. She tells me, we're not going to compensate you, it was an error and my options were to return the item or to purchase a higher priced computer.

    I got really mad. The way i paid for the item, to return it, it would take at least 24 hours for the pymt to go back into my account so they took away my ability to shop around, forcing me to purchase a puter at a higher price in their store. I did look around the store a bit and found a tower for $320 but that was just for the tower (no package deal). I asked them to give me that tower for $250 and was told "no".

    The sales person, then told me quite brazenly, what do you want to do?! I told her I wanted to speak to the store manager and she told me that the mgr was already informed of the situation and no compensation was going to be given for this error. I insisted on speaking to him anyway.

    The manager came over and he could see that "my blood was boiling" at this point. Just in his demeanor and the way he started off his conversation with me, I could tell that he was in agreement with the salesperson on the compensation issue. However he wasn't prepared to deal with me. Big Grin

    I started off by telling him I was extremely angry which he acknowledged. It was obvious. I cited the reasons why i should be compensated and his comeback was that the company made a mistake and i promptly told him that the company is liable for their mistakes.

    After hearing me out completely, he grabbed an external DVD-writer off the shelf and said this item is on sale right now for $70, I can't give it to you free, but what are you willing to pay for it? I told him nothing and again cited reasons why. He looked at the salesperson handed her the dvd-writer and told her to give it to me free.

    So in the end, i got my package system and an external DVD-writer for $295.

    I think they rely on the fact that a lot of consumers won't speak up and fight for what one thinks is right.

    I'm not one of those consumers.
      50738
    • orangearrows
      professor
      2 3
      7 1 1
      Posted by orangearrows on January 28, 2010
      [reply] 3 0
      Go midget go !!!!!

      next time I go to BB I gotta take you Mr Green
    • 50811
    • midget
      professor
      5 3 2
      10 6 2
      Posted by midget on January 28, 2010
      [reply] 1 0
      lol orange. Just give me a call if they give you problems LOL
  • 50710
    orangearrows
    professor
    2 3
    7 1 1
    Posted by orangearrows on January 28, 2010
    [reply] 4 0
    Best buy - geek squad are the biggest ripoffs.

    Go to store pretending that you are naive and not a techie and they will just BS about stuff. They think every customer out there is a fool.

    I laugh )inside) when they convince me about the $69 HDMI cables and how it's highly recommended

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