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Banned from Walmart after an argument over coupons

submitted on June 25, 2011 by YanBz in "Stores / Merchants"
KRTV Fox 12 station reports that April Cuevas, an Idaho resident, was banned from every Walmart in the United States for life, following an argument over coupons.

Cuevas says she was told that Walmart's "Ad Match" policy had changed late last week, and asked to speak with a store manager so she could better understand why. She decided to record the interchange -- which quickly became an argument -- with her iPhone.

She says the action wasn't welcomed by the Walmart manager, who slapped her hand away and told her to pay the full price of her groceries or leave.

Read more:

  • 117489
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    Posted by sandyshore on June 25, 2011
    [reply] 3 0
    I keep wondering if something is missing from the story!? It seems ridiculous to ban a person for life from a national chain - what will they do post her photo along with missing children posters to keep her from going into other Walmart stores? Eeek
    • HouTex
      Posted by HouTex on June 25, 2011
      [reply] 2 0
      A writer with the Birmingham News examined the possible reasons behind the Idaho shopper being 'Banned from Walmart for life' in this article - .

      The writer's opinion is that it's because of the video-taping, and explains further -

      Walmart has a policy, whether posted or not, that you have to have permission to film inside Walmart and film their employees.
      You can get permission easily by calling or emailing Media Relations
      1-800-331-0085 (U.S.)
      8 a.m. - 5:30 p.m. Central time weekdays

      Although this is reserved for members of the professional news media working on a story for publication or broadcast (radio, TV, newspaper), the manager might not have known why April was recording the incident.

      I actually believe that the manager knew she was just a customer, but probably didn't want the argument recorded. I imagine he's well aware of her shopping trips and ability to maximize her coupon use.
  • 117497
    Posted by velosity on June 25, 2011 [reply] 0 0
    That's definitely a strange story. I would like to have a little more details... seems like something is definitely missing from the story.

    Thanks for sharing!! Big Grin
  • 117501
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    Posted by CouponNut on June 25, 2011
    [reply] 1 0
    I'd like to know how they intend to actually ban her from Walmart shopping. She sounds like a radical person, so you never know what she might do.
  • 117507
    Posted by HouTex on June 26, 2011
    [reply] 1 0
    There's a video at the bottom of the article, which includes an interview with the woman and a portion of her recording.
  • 117547
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    Posted by clover on June 26, 2011
    [reply] 3 0
    How about trying to visit as many Walmarts as you can "Incognito?" and taking a picture of yourself in front of one of their "markdown" signs!

  • 117553
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    Posted by Solstice on June 26, 2011 [reply] 0 0
    At least in the state I reside in, it is illegal to make a voice recording of a person without their consent.
    (However, there are legal exceptions depending on circumstances, so that is a more general statement.)
  • 117721
    Posted by Janey on June 28, 2011 [reply] 0 0
    Smile Gee hopefully this is the only issue people have to complain about. That would be nice. Coupons & Wal-mart.
  • 117722
    Posted by Janey on June 28, 2011 [reply] 0 0
    Love Walmart. May they only have these little problems. Everyone should have such little problems. Big Grin
  • 117754
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    Posted by lootango on June 29, 2011
    [reply] 2 0
    Seems a bit extreme... like Walmart doesn't have enough bad press.
  • 118232
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    Posted by equipurple on July 5, 2011
    [reply] 1 0
    "We are aware there was an incident that occurred at a store based on a coupon we should have accepted," Lorenzo Lopez, a spokeperson for Walmart, told ABCNews. "We certainly understand her frustration. After gathering all information, we think both sides could have handled it differently. We have apologized to Ms. Cuevas and we have invited her back to the store. She has returned to the store since the incident."
    • clover
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      Posted by clover on July 5, 2011 [reply] 0 0
      With her $1,000 gift card courtesy of Walmart! I don't know that for sure but sounds plausible!

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