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AT&T Ranks Last in Consumer Reports Customer Survey — Again
In Consumer Reports’ most recent survey of wireless customers, AT&T once again came in at the bottom of carrier rankings. AT&T also scored last in Consumer Reports’ 2010 survey, while Sprint took the bottom spot in 2009.
The annual customer satisfaction survey, which polls 66,000 Consumer Reports subscribers, found that for 2011, consumers are most happy with Consumer Cellular, U.S. Cellular and Credo — three carriers with relatively scant name recognition nationwide.
Of the four most popular U.S. wireless carriers, Verizon earned top consumer honors, followed closely by Sprint. T-Mobile ranked third, but still easily beat AT&T, which languished at the bottom of the poll
Read more here > http://www.wired.com/gadgetlab.....st-survey/